Frequently Asked Questions

 

Find quick answers to the most common questions about BritishPay, our wallet, and payment services.

 

Have a question about BritishPay? 

 

General​​

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What is BritishPay?

BritishPay is a mobile wallet app that lets you send, receive, request money and pay by QR easily.
It is designed to be simple, low-cost, and accessible, especially for everyday users and local businesses.

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Who can use BritishPay?
Anyone in the UK with a mobile phone can sign up. Businesses can also use BritishPay to accept payments.

 

Is BritishPay a bank?

No. BritishPay is not a bank.
Your money is held as e-money and safeguarded with our regulated banking partner. Funds are protected and kept

separate from company funds.

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Security & Regulation

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Is BritishPay regulated?

 

Is my money safe?
Yes — your funds are safeguarded by regulated Banks, meaning your money is always kept separate and secure.

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Can I sign up with just my phone number?

Yes ✅
You can sign up using your mobile number and start using BritishPay right away.

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Can I see my wallet balance without verification?

Yes ✅
After phone number verification, you can see your wallet balance inside the app.

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What can I do without identity verification (KYC)?

Without verification, you can:

• ✅ See your wallet balance

• ✅ Send money to other BritishPay users (within limits)

• ✅ Receive money

• ✅ Request money

• ✅ Pay by QR code

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What can I NOT do without verification?

Without verification, you cannot:

• ❌ Withdraw money to a bank account

• ❌ Top up using bank transfer or cards

• ❌ Get a UK account number and sort code

Verification is required for these features.

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Why do I need to verify my identity?

Identity verification is required to:

• Protect users

• Prevent fraud

• Comply with UK regulations

• Enable bank-related features like withdrawals and top-ups

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What happens after I complete verification?

Once verified, you can:

• ✅ Get a UK account number and sort code

• ✅ Withdraw money to your bank

• ✅ Top up your wallet from bank or card

• ✅ Use higher transaction limits

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Is my money safe if I am not verified yet?

Yes ✅
Your money is:

• Held as safeguarded e-money

• Kept separate from BritishPay’s own funds

• Tracked securely in your wallet balance

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Using BritishPay​​

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How can I add money to my BritishPay account?

You can add money to your BritishPay account using a bank transfer to your personal BritishPay account number for free.

Each verified user receives a dedicated UK account number, allowing you to transfer funds directly from your bank.

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Are there fees to send money?
No. Sending money to friends, family, or businesses is free. Small fees apply for withdrawals and card top-ups.

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Do I need a bank account to use BritishPay?
No. You can receive and spend money with just your BritishPay wallet.   

 

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Why can’t I add money using debit cards, credit cards, Apple Pay, or Google Pay?

BritishPay currently supports bank transfer top-ups only.

Card-based top-ups (including Apple Pay and Google Pay) require additional card-scheme approvals and regulatory processes. To ensure a secure, compliant, and reliable launch, these options are not available at this time.

We may introduce additional top-up methods in the future.

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​Do I get my own bank account with BritishPay?

Yes.
After successful identity verification (KYC), you will receive a personal UK account number linked to your BritishPay wallet. You can use this account to:

• Receive money

• Add funds via bank transfer

• Withdraw funds to your bank

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Can I withdraw my money anytime?

Yes, withdrawals are available after verification, subject to applicable daily and monthly limits.

BritishPay may apply limits to help prevent fraud and meet regulatory requirements.

 

 

Why do withdrawal and transfer limits exist?

Limits are in place to:

• Protect users from fraud

• Prevent misuse of the platform

• Comply with banking and regulatory requirements

Limits may vary based on account type, verification level, and usage history.

 

 

Can I send money to other BritishPay users?

Yes.
Verified personal users can send money to other BritishPay users within daily and monthly limits.

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For Businesses 

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Do merchants need to verify before using BritishPay?

Yes ✅
All merchants must complete full verification (KYB) before using the merchant app.

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Why is merchant verification mandatory?

Merchant verification is required because merchants:

• Accept payments from the public

• Handle higher transaction volumes

• Must meet regulatory and anti-fraud requirements

This helps keep the platform safe for everyone.

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What can merchants do after verification?

Verified merchants can:

• ✅ Accept QR payments

• ✅ Accept Tap-to-Pay (NFC) payments

• ✅ Receive customer payments

• ✅ Withdraw funds to their business bank account

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How can my business accept BritishPay?
Businesses can accept QR code payments, NFC tap-to-pay, or wallet transfers directly via the BritishPay Merchant app.

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How do merchant withdrawals work?

Merchants can withdraw funds only to a verified business bank account held in the same legal name as the registered merchant.

Withdrawals to personal or third-party bank accounts are not permitted.

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Fees & Limits​

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Are there limits for unverified users?

Yes. For security and compliance, unverified users have lower transaction and balance limits.
Limits increase after verification.

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Are there hidden fees?

No ❌
BritishPay focuses on clear, transparent, and low fees.
Any applicable fees are shown clearly in the app.

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What are the fees for businesses?

• Transactions under £15 → flat 15p

• QR payments £15+ → 0.6%

• NFC payments £15+ → 0.9%

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Support & Verification Issues

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What if my verification fails?

If verification fails:

• Your wallet balance remains safe

• You can continue using limited features

• You may be asked to provide additional documents

Our support team can help guide you.

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Can I verify later?

Yes ✅
You can start using BritishPay first and verify later when you want to unlock more features.

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